Wow your customers with the ultimate one-stop exchange and return experience
How it works
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Branded UX
Best-in-class UX branded the way you want it
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3
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Exchanges
Around 70% of all returns are made due to size. Increase customer satisfaction and recapture revenue through 1-click exchanges
How it works
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Store Credits
Offer bonus store credits to retain lapsing customers and drive loyalty
How it works
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5
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Data (return reasons)
In-depth data gathering, allowing you to make the right decisions to decrease return rates and increase profitability
How it works
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Shipping Selector
Smart shipping. Dynamic rules based on price, stock levels, customer experience, and more
How it works
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Label-free Checkout
Stop printing labels in the WH. And don’t let your customers rage over printers not working. Droppa offers a label-free shipping experience.
YOU ARE IN GREAT COMPANY
Still wondering what to expect from Droppa? No worries - you are in great company. Get inspired and learn what other brands experience when using the return portal.
Picture perfect: How to use product images & videos to reduce returns
Visuals are not just part of the product presentation that boosts sales; they are a crucial element of the customer's decision-making process. High-quality images and videos can dramatically reduce return rates by providing a clearer and more accurate representation of products.
Babyland used to spend endless hours managing returns. After implementing Droppa they experienced 2x faster refunds to customers and cut management costs by 65%.
ADOORE needed a data-first return solution to battle high return rates. With help from Droppa they have boosted annual turnover through data insights and transforming returns to exchanges.
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Footprint reduction
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A one-stop-return
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How it works
We have seamless integrations with your preferred shipping providers, with built in smartness in the return check-out to optimize for cost, product type, speed of return, sustainable options etc. We offer a hassle free experience with label-free options and you can use our pre-negotiated rates or your own depending on what suits you best.
“Our return cases in CS dropped with 60%.”
Emelie Hjulström
Head of Customer Service at Babyland.se
“We decreased the cost of returns handling with 50%.”
Theodor Berg
Head of Operations at Widforss 1729
"Droppa has been a great partner to Stor & Liten in improving our return process!"
Josefine Lindström
Head of Customer Service at Stor & Liten
If you’re also into reducing footprint, costs and getting returns made easier
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